I'm currently a TechCongress Fellow working in the office of Congressman Mark Takano (CA-41) on criminal justice and technology policy. I was previously a user experience researcher at Salesforce where I worked with product teams to help inform design and development decisions for Salesforce’s customer service software based on an understanding of customer service workers’ work practices and needs.
I have always been interested in understanding people and their motivations and decisions. Over the years I have approached this through various disciplines: economics, literature, and now through ethnography and design thinking. I love developing a deep understanding of people's contexts, something I was missing in economics, and using that to drive change; whether it is shifting my own perspective, advocating for new strategies and approaches to problems, or making design recommendations.
I am interested in how we can make more collective decisions about technology design and use based on an explicit analysis of how wealth, power, and access to opportunity are distributed in our society and the role technology plays in that distribution.