Project Summary: I worked with the principal researcher on Service Cloud to design and facilitate a participatory design workshop with end users in Atlanta in May 2017. The goals of the workshop were to better understand our users and refine our thinking in four early stage projects.
Method: Participatory design
My Role: Assisting principal researcher with overall summit planning, developing and facilitating one 90-minute session
Impact: We had several designers and product managers attend the summit which helped inform their thinking on the projects. For the session I facilitated I created a report that has helped drive framing and prioritization for the product.